Job description


The CSS will routinely handle customer issues that arise domestically and internationally. These customer issues will be resolved through providing telephone, e-mail, on-line, and on-site support (rarely). These issues often include improper installation, configuration, network issues, assistance with complex product configurations, performance tuning, troubleshooting, and customer training on new and existing features.


  • 2 years of internal and external customer support
  • Passion for achieving customer satisfaction
  • Experience deploying and maintaining Windows Server (2008/2012/2016)
  • Experience deploying and maintaining Active Directory
  • Experience deploying and maintaining Exchange Server (2007/2010/2013/2016)
  • Experience deploying and maintaining SQL Server (2008/2012/2016)
  • Experience with Backup and Recovery products
  • Ability to troubleshoot and resolve issues in a timely manner
  • Proven track record in meeting goals and deadlines
  • Demonstrated career stability
  • Knowledge of networking
  • In-depth understanding of software technology related to customers business needs
  • Ability to function well in a start-up environment
  • Excellent communication, organization and time-management skills
  • Ability to be flexible and self sufficient
  • Good written communication and presentation skills
  • Positive attitude, self-motivated, confident and tenacious
  • Bachelor’s degree

Additional Skills a Plus, (Not required)

  • Microsoft Certification (MCSE, MCDBA, MCP, etc)
  • Network Certifications

Employment Practices

Sonasoft is an Equal Opportunity Employer.

White paper